⛔️ In order to enter the event, you are required to submit a declaration regarding your health status and provide your contact information (residential address and mobile phone number). Access to the online platform for submitting the required declaration will be provided by the Organizer via email to the address provided during ticket purchase.
⛔️ Failure to comply with the above obligation will result in the ticket holder being denied entry to the Event venue.
• Cover your mouth and nose.
• Sanitize your hands before entering the Facility or the Event venue.
• ⛔️ If you are ill or experiencing symptoms of illness, you are not allowed to participate in the Event.
↔️ Maintain a minimum distance of 1.5 meters from other Event participants.
• Follow all instructions issued by the Event staff.
• During the Event, cloakrooms and smoking areas will be closed.
Individuals under the age of 18 who are 16 years or older may attend the concert independently, provided they have a valid ticket and are required to present an identification document confirming their age upon entry to the Event venue. Failure to present the document is equivalent to being denied entry without a guardian.
A minor under the age of 16 can attend the concert under the supervision and sole responsibility of an adult guardian, after both the minor and the adult have obtained entrance tickets.
❗️Guardians are required to possess a completed declaration form (template – guardian’s declaration for a minor). Possessing or completing the form on-site does not authorize a minor under the age of 16 to enter the event venue independently.
❗️ATTENTION! The Organizer may impose different age restrictions for selected events, which will be announced on the event’s website.
⛔️ Prohibited recording equipment, including drones, selfie sticks, and specific cameras as outlined in the regulations.
⛔️ Prohibited dangerous objects, including weapons, fireworks, and flares.
⛔️ Prohibited alcohol and intoxicating substances.
⛔️ Prohibited bringing your own drinks and food.
⛔️ Prohibited closed packages, parcels, etc.
The regulations for individual events and additional ticket purchase regulations for each event are available on dedicated event websites as well as on the Organizer’s website and may contain additional important information and procedural differences. In the event of any discrepancies between these documents, the event regulations and ticket purchase regulations for each event shall prevail.
1. These regulations (hereinafter referred to as the “Regulations”) have been issued based on the provisions of the Act of 20 March 2009 on the safety of mass events, published in the Official Journal of Laws of 2015, item 2139 (hereinafter referred to as the “Act”), and based on the provisions of the Civil Code.
2. The regulations are issued by the event organizer (hereinafter referred to as the “Event”), namely the company: FOLLOW THE STEP SP. Z O.O. with its registered office in Warsaw at ul. Smolna 38/1, registered in the National Court Register by the District Court for the Capital City of Warsaw in Warsaw under the registration number KRS: 663978 (hereinafter referred to as the “Organizer”).
3. The regulations are addressed to all individuals who will be present on the premises where the Event is taking place during its duration. Each person present on the premises during the Event is obligated to comply with the provisions of these regulations.
4. The purpose of the regulations is to ensure the safety of the Event by specifying the rules of conduct for individuals present at the Event and using the premises where the Event is taking place, as well as the equipment located on the premises. Additionally, it aims to regulate the rights and obligations of the Event participants in relation to the purchase of admission tickets for the Event.
5.The following definitions used in the Regulations shall have the following meanings:
a) “Bilet” or “Ticket” refers to a single individual authorization for entry to the Event, or it denotes an individual authorization for entry to the Event that is exchanged for an “Identyfikator” (bracelet) upon the first entry to the Event Venue;
“Identyfikator” or “Identifier” refers to an identifier issued by the Organizer upon entry to the Event Venue in exchange for the Ticket; The Identifier will take the form of a bracelet, the design of which is determined by the Organizer, permanently placed on the wrist; Only one person may use the Identifier; Damaging or removing the Identifier renders it invalid; Transferring the Identifier to another person is prohibited. Each Event participant must personally exchange their Ticket for an Identifier.
b) “Sektory” or “Zones” refers to specific areas within the Event Venue: (I) General Admission Zone (Płyta) for standing audience, (II) General Admission Zone (Trybuny) for seating audience, (III) Food and Sales Zone, access to which is dependent on the type of Ticket purchased.
c) “Security Services” and “Information Services” refer to individuals appointed by the Organizer, including employees of a security agency, who are responsible for ensuring the safety of individuals attending the Event, including checking the participants’ authorization to access the Event Venue. Members of the Security Services and Information Services carry identification cards that are visibly displayed and contain the following information: the name of the issuer, an identification number, a photograph, validity period, a seal, and a signature of the issuer.
d) “Event Venue” refers to the location where the Event takes place. The venue may be changed for valid reasons, which will be publicly announced prior to the Event.
e) “Event Participant” refers to a person attending the Event based on a Ticket. An Event Participant may also be a minor under the age of 16, accompanied by an adult and under the exclusive responsibility of the adult accompanying them, after purchasing Tickets for both the minor and the adult. A minor above the age of 16 may attend the Event independently. Children under the age of 3 are exempt from purchasing a ticket. Exemption from the ticket requirement for children must be documented with any document confirming the child’s age
6. Tickets are sold exclusively at authorized sales points and on the website www.followthestep.going1.4ourclient.com, as well as official websites of events organized by Follow The Step. Tickets can only be sold at the price printed on the ticket. A service fee may be added to the ticket price, depending on the fees applicable in each ticket sales channel. The list of other authorized sales points is available on the website www.followthestep.going1.4ourclient.com.
The Organizer, in justified cases, especially for technical or production reasons, is entitled to refund the ticket or change the originally booked seats to others, both before and during the event.
7. Reselling of tickets on auctions, bids, or in any other way indicating a profit-oriented nature of such resale is prohibited. Any public offering of ticket ownership transfer is prohibited, including as prizes in contests, lotteries, premium sales, or any other promotions, even if it is free of charge.
8. The organizer informs that according to Article 133 of the Act of 20 May 1971, the Code of Petty Offenses: “Anyone who acquires admission tickets for artistic, entertainment, or sports events with the intention of reselling them for profit, or anyone who sells such tickets for profit, is subject to imprisonment, restricted liberty, or a fine. Attempting, inciting, or aiding and abetting such acts is also punishable.
9.The ticket entitling entry to the Event must be original and acquired in accordance with the provisions of this regulations. A ticket acquired in violation of the regulations may be invalidated by the Organizer. The Organizer warns that purchasing tickets from third parties carries the risk of acquiring counterfeit tickets, which will result in the refusal to exchange the ticket for an Identifier and entry to the Event.
The Organizer informs that the unique barcode on each ticket entitles to a one-time entry to the Event Area. In the event of leaving the Event Area, re-entry is only possible by purchasing another ticket. The Organizer warns that if the ticket is shared with a third party (in any form), that person may use the ticket, resulting in the ticket purchaser being denied entry to the Event.
In the case where the ticket is exchanged for an Identifier (wristband) upon the first entry to the Event Area, only the Participant with an undamaged Identifier securely attached to their wrist is entitled to enter the Event Area on subsequent occasions.
If the Participant of the Event is a minor below the age of 16, they can only attend the Event under the supervision of an adult guardian or a person authorized in writing by the legal guardian. The adult guardian or authorized person must submit a declaration of responsibility for the minor at the information point upon their first entry to the Event, using the form provided by the Organizer. An adult guardian can supervise a maximum of five minors attending the Event.
NOTE: The Organizer may impose additional age restrictions for selected events, which will be communicated on the event’s website.
10. If a person with disabilities wishes to attend the Event with a caregiver, both individuals are required to purchase tickets.
Refunds or ticket exchanges are only possible in the event of the cancellation of the Event, significant changes in the Event’s location or schedule. In such cases, the Organizer will announce information regarding the possibility and deadlines for ticket refunds.
Refunds or ticket exchanges related to cancellation or changes can only be made until the start of the Event. Once the Event has started, only the initiation of a complaint procedure is possible, regardless of whether the admission ticket has been used.
Ticket refunds can only be processed at the point of purchase.
The ticket purchaser and Event participant acknowledge that the Organizer does not allow ticket transfers to other users of the Going App.
The Organizer is not responsible for tickets purchased from unauthorized sales points, which are not officially communicated by the Organizer.
The Organizer is not obligated to refund money for unused tickets.
WSTĘP NA TEREN IMPREZY I DO SEKTORÓW:
11. Access to the Event premises is granted to individuals possessing valid Tickets and a proof of identity, or an undamaged Identification wristband securely attached to their wrist, according to the Organizer’s specifications.
In the case of participants who are minors under the age of 16, they are allowed to attend the Event only under the supervision of an adult. The adult accompanying the minor must sign a declaration of responsibility for the minor at the information point during their first entry to the Event, using the form provided by the Organizer.
In the case of participants who are minors up to 3 years old, they are required to wear ear protectors.
NOTE: The Organizer may introduce additional age restrictions for selected events, which will be communicated on the event’s website.
12. Regardless of meeting the conditions specified in point 12 above, the Organizer is obliged, in accordance with the provisions of the Act, to deny entry to the Event Area:
a) individuals who have been issued a court order prohibiting them from entering a mass event or requiring them to refrain from being present at the venues of mass events, issued by a court against a convicted person in connection with a suspended sentence of imprisonment or against a minor under Article 6 point 2 of the Act of 26 October 1982 on Juvenile Proceedings, as well as individuals who have been issued a foreign or club ban within the meaning of the Act.
b) individuals who refuse to undergo the procedures referred to in point 22 of the Regulations.
c) individuals who are visibly under the influence of alcohol, narcotics, psychotropic substances, or other similarly acting substances.
d) individuals in possession of weapons or other dangerous objects, explosives, pyrotechnic articles, fire hazardous materials, alcoholic beverages (excluding beer up to 3.5% purchased on the premises), narcotics, or psychotropic substances.
e) individuals who behave aggressively, provocatively, or in any other way that poses a threat to safety or public order.
13. The assessment of items and their classification as dangerous is the responsibility of the Security Services.
14. The Event Organizer may refuse entry to the Event and presence at the Event to individuals who:
a) do not possess an ID Card/Identifier,
b) are wearing shoes with metal endings,
c) cannot be identified due to their external appearance,
d) are carrying plastic, glass, metal containers, cans, etc.,
e) do not possess a valid identification document.
15. Entry to specific Sectors is granted to individuals who can present the appropriate Ticket as a form of identification.
The organizational and security rules applicable at the event venue are as follows:
16. The Organizer ensures the safety of individuals present at the event and maintains order throughout the event by:
a) The presence of distinguishable attire for the Security Services and Information Services personnel.
b) Appointing a security manager responsible for overseeing the work of the Security Services and Information Services.
c) Providing medical assistance and sanitary facilities.
d) Changing the event venue if necessary.
17. Event participants and all other individuals present at the event are required to follow the instructions of the Security Services and Information Services, including the security manager. Refusal to comply with these instructions is only permissible if they contradict the applicable laws and regulations.
18. Event participants and all other individuals present at the event are required to conduct themselves in a manner that does not pose a threat to the safety of others at the event. They must particularly comply with the provisions of the Regulations. It is prohibited to damage signs and informational boards, advertising media, equipment, and devices located at the event venue, etc. Participants are obligated to use sanitary facilities only for their intended purpose.
19. The following actions are prohibited:
a) Bringing and possessing cameras, audio and video recording equipment, and photographic equipment with professional applications during the event, including cameras with interchangeable lenses and optical zoom exceeding 6x. The use of tripods and selfi sticks is not allowed, and photos must be taken for private purposes. Please take photos in a way that does not obstruct the view of others in the audience or disturb people standing nearby.
b) Bringing dogs and other animals to the event venue.
c) Bringing beverages and food, except for individuals with specific dietary requirements supported by a medical certificate.
d) Bringing large backpacks and bags exceeding the dimensions of 11.4 cm x 16.51 cm.
20. The organizer, within the scope specified by the Act and implementing regulations, is entitled to record the course of the event, including the behavior of individuals, using devices that capture images and sound. The materials obtained during the recording of the event, which may serve as evidence for initiating criminal proceedings or proceedings regarding offenses, or which are of importance to ongoing proceedings, are promptly handed over by the organizer to the relevant district prosecutor or the police, depending on the jurisdiction of the event venue. The materials obtained during the recording of the event that do not contain evidence for initiating criminal proceedings or proceedings regarding offenses, or evidence of importance to ongoing proceedings, are stored for a period of at least one month after the event, after which they are subject to authorized destruction.
21. The Security and Information Services, identified by their visible identification badges, are authorized according to the provisions of the Act to:
a) verify the entitlement to be present at the event,
b) request identification from individuals to establish their identity,
c) inspect the contents of bags and clothing of individuals if there is suspicion that they are carrying or possessing items mentioned in point 12d), 13d), or point 19 of the Regulations,
d) determine the entitlement of individuals to be present at the event, and if such entitlement is lacking, request them to leave the event,
e) issue orders to maintain order to individuals who disrupt public order or behave contrary to the regulations of the mass event, and if these orders are not followed, request them to leave the event.
f) use physical force in the form of immobilizing grips and similar defensive techniques in the event of a threat to the protected assets, non-compliance with the order to leave the event premises, or to repel an attack on a member of the Security Services or another person, in accordance with the provisions of Article 11, points 1 and 2 of the Act of May 24, 2013, on the Use of Direct Coercion and Firearms;
g) detain individuals who pose an immediate threat to human life, health, or protected property, for immediate handover to the Police.
22. The Security Services or Information Services are obliged to remove from the event premises individuals whose behavior disrupts public order or is inconsistent with the Regulations.
23. Members of the Security Services and Information Services, depending on the potential risk and needs, may be equipped with:
a) handheld metal detectors,
b) ticket, identification, and invitation samples,
c) other necessary and legally permissible personal protective equipment.
24. Members of the Security Services and Information Services establish a person’s right to be present at the event by:
a) checking if the person has a valid ticket,
b) comparing the presented document with the provided sample.
25. If prohibited items are found in the inspected baggage or clothing, a member of the Security Services refuses entry to the event for the person in possession of such items or removes them from the event premises.
26. If weapons or other dangerous objects, alcoholic beverages, explosive materials, pyrotechnics, flammable materials, as well as narcotics and psychotropic substances are found in the inspected baggage or clothing, a member of the Security Services or Information Services apprehends the person in possession of these items, prepares a protocol documenting the procedure, and then hands over the person to the police along with the confiscated items.
27. Individuals who are denied entry to the event or removed from the event premises in accordance with the regulations or the law, due to their violation, are not entitled to a refund of the ticket price.
28. Engaging in any commercial or profit-making activities, as well as advertising and promotional activities, on the event premises without the authorization of the Organizer is prohibited.
29. The Organizer designates the following zones/areas within the event:
a) Technical-Social Area
b) Field Audience Area
c) Tribune Audience Area
d) Main Entrance Teams
e) Fixed Security Points manned by security services
f) Gastronomic Zones where beer up to 3.5% alcohol content will be available (with consumption permitted only within these zones).
30. The Organizer ensures fire safety by ensuring that:
a) The staff, Order and Information Services, as well as the Organizer, must be familiar with the location of portable fire extinguishing equipment, hydrants, and the procedures to follow in case of fire.
b) The Order and Information Services must undergo training on evacuation procedures, methods of alerting the fire brigade, the proper use of portable fire extinguishing equipment, and administering first aid.
31. During the event, the Organizer, Event Participants, and other individuals present at the venue are obliged to comply with the provisions of the Act on Sobriety Education and Alcoholism Prevention.
RIGHTS AND OBLIGATIONS OF EVENT PARTICIPANTS:
32. The organizer informs that due to the large number of participants, the need to exchange tickets for identification badges, and the necessary control and security measures implemented at the entrance to the event, participants are required to arrive at the event venue well in advance.
33. The Organizer informs that the Event Participant or any other person in the Event Area will be constantly in the area of loud noises that may cause hearing damage. Strobe lights will be used during the Event.
34. The organizer also records the course of the event for documentation purposes and for the promotion or advertisement of the event and future events, as well as the organizer and sponsors. The image of individuals present at the event may be captured and subsequently disseminated for documentary, reporting, advertising, and promotional purposes.
35.Any complaints should be submitted in writing no later than 14 days from the end of the Event to the following postal address of the Organizer:
FOLLOW THE STEP SP. Z O.O.
Smolna 38/1, 00-375 Warszawa.
36. The Organizer will consider complaints submitted in accordance with point 35 above within 21 days from the date of their receipt by the Organizer via registered mail. The complainant must have proof of sending the registered mail.
Any inconveniences related to limited visibility due to the positioning of sound equipment, lighting, or sector markings, as well as inconveniences related to the event’s sound system, are subject to complaints only on the day of the Event and during its duration.
37. The exhaustion of the complaint procedure described in this chapter of the Regulations is a prerequisite for pursuing any claims.
38. The data controller of personal data is Follow The Step Sp. Z o.o. with its registered office at ul. Smolna 38/1, Warsaw 00-375. Personal data is processed for the purpose of handling complaints. Providing personal data is voluntary but necessary to receive a response to the complaint. The legal basis for processing personal data is the necessity for the fulfillment of purposes resulting from the legitimate interests pursued by the data controller, which include the handling of complaints. The data controller may process the personal data of participants for as long as it is necessary to achieve the purposes for which the data was collected, unless there is a technical, legal, or other significant reason justifying the deletion, destruction, or anonymization of such data.
39. The data subject has the right to request access to their personal data, rectification of inaccurate data, erasure of data, restriction of processing, the right to object to processing, the right to data portability, as well as the right to lodge a complaint with the supervisory authority.
SANITARY RESTRICTIONS DURING THE EPIDEMIC THREAT OF SARS-CoV-2
39A. The participant of the event is obliged to cover their mouth and nose and is required to independently provide personal protective equipment such as a mask or face covering.
39C. Participants of the event are required to maintain a minimum distance of 1.5 meters and to sanitize their hands upon entering the venue or event area.
39D. Participants of the event are obliged to follow all other recommendations provided by the Chief Sanitary Inspectorate and relevant authorities, as well as comply with the instructions of the Organizer, security personnel, and information services.
PENAL PROVISIONS ARISING FROM THE ACT:
40. Anyone who fails to comply with an order issued based on the Act or by the Order Services or Information Services shall be subject to punishment of arrest, deprivation of liberty, or a fine.
41. Anyone who brings or possesses weapons, other dangerous objects, explosive materials, pyrotechnic articles, or fire hazardous materials at the event shall be subject to punishment of arrest or deprivation of liberty.
42. All rights to the name and logo of the Event are reserved for the Organizer. Official programs and merchandise related to the Event will be sold exclusively on the Event premises or at points of sale authorized by the Organizer.
43. The status of an Event sponsor is granted exclusively by the Organizer.
44. The Organizer shall not be held responsible for the consequences of force majeure events.
45. These Regulations are available:
a) on the website www.followthestep.going1.4ourclient.com
b) at the information desks at the Event Site;
c) at the entrance to the Event Site;
d) on the websites of the official distributors of the Event.
46 Correspondence to the Organizer shall be addressed to the address indicated in para. 35 in writing, by registered mail.
47. the Order and Information Services may issue their own safety and fire instructions in accordance with applicable laws.
48. In matters not regulated in the Regulations, the provisions of the Act shall apply.
49. The Organizer shall have the right to amend these Regulations, in particular due to the need to ensure the proper conduct of the Event and the safety of the Event Participants.
The Regulations shall come into force on June 2, 2020.
Warsaw, June 2, 2020.
1. The Rules and Regulations for the use of checkrooms at Follow The Step events (“Rules and Regulations”), define the rules for providing third parties (i.e. participants and guests of the event) with access to the checkroom administered by “Follow The Step Ltd.” (respectively: “Organizer”, “Cloakroom”) and storage of items left therein by such persons.
2. The Cloakroom opens at the same time as the event’s start time, and closes when (i) all outer garments or other items left in it are released, or (ii) the last participant or guest leaves the event area, whichever comes first. Outside of the aforementioned situations, the Cloakroom does not function.
3. The Organizer reserves the right to change the days and hours of operation of the Cloakroom and to close the Cloakroom on certain days and times. Exercise of this right shall not result in any liability of the Organizer.
4. The Cloakroom accepts, for storage, with or without remuneration, only outer garments.
5. Cloakroom attendants are obliged to exercise due care in storing the items entrusted to them, and in particular to keep them in an undamaged condition.
6. The Cloakroom does not keep a deposit of valuables and does not accept, for safekeeping, the following items: money, keys, documents, jewelry and valuables of other kinds, bills of exchange, checks and other securities, items that may cause damage to third parties or their property, in particular by damage or contamination, as well as those that may damage or contaminate the premises of the Cloakroom, stinky, inflammable, flammable, explosive and other hazardous materials, items that cause a feeling of revulsion, animals, including any pets in cages or containers.
7. Leaving the items specified in Section 6 in the Locker Room without the knowledge of the Locker Room attendants shall constitute a violation of the Rules. The person leaving such items does so at his/her own risk and responsibility.
8. Receipt of items for safekeeping in the Cloakroom shall be done by physical handing of the item by the person expressing his/her will to use the Cloakroom to the Cloakroom attendant. The Cloakroom attendant then issues a numbered tag to the person as proof that the item has been accepted for safekeeping. Items are released from the Cloakroom only upon presentation of the number tag. The person manning the Cloakroom distinguishes with a visible badge.
9. The checkroom attendant shall not be obliged to confirm the identity of the person handing over items for safekeeping with the person who requests the release of items on the basis of the tag issued.
10. In the event that a tag is lost and a request is made for the release of stored items, the checkroom attendant is required to: inform the person who lost the tag to wait until all remaining garments and items in the checkroom are released; and to substantiate the fact that the items were left behind by talking to the person requesting their release regarding the characteristics of the items.
11. The Organizer shall not be held responsible for any items left in the event area outside the Locker Room.
12. Items left in the Cloakroom are stored for a period of 5 days. After this period, the Organizer is not responsible for their loss.
13. Each person using the Cloakroom is obliged to become familiar with the above Regulations and abide by its rules. The Organizer shall not be liable for non-compliance with these Regulations. Each person, before leaving his/her items in the Cloakroom, is deemed to have familiarized himself/herself with the provisions of the Rules and Regulations and committed himself/herself to absolutely abide by its provisions.
14. The current text of the Regulations is available at the Cloakroom and on the Organizer’s website.
15. Organizator zastrzega sobie prawo do zmiany niniejszego Regulaminu.
16. Complaints and comments regarding the operation of the Cloakroom may be reported to the Organizer at the following address [email protected].
These Regulations enter into force on January 11, 2019.